Returns and Shipping
Chic Streets ships items to the continental United States. The shipping prices are reflected at checkout and in the price list below. Expedited Shipping is available for an extra cost and will be calculated at check out.
Shipping Prices S/H Fee
- Up to $49.99 — $4.95
- $50–$99.99 — $6.95
- $100–$150 — $7.95
- Over $150 — FREE!
Orders for shipments within the U.S. will be processed typically in 1-2 business days from your order. Business days are Monday through Friday, and exclude certain holidays. Please allow an additional 1-6 business days for USPS Ground shipments. Therefore total days of shipment run between 4-8 business days.
Shipping charges will be processed with your order and charged at the time of purchase. Chic Streets offers free shipping within the U.S. and Puerto Rico on all orders of $150 or more. Eligibility for free shipping is accounted for before taxes and after all voucher and discount codes are applied. Purchases of gift certificates do not count towards the free shipping offer.
If an item becomes back ordered, Chic Streets will notify you immediately with a date indicator of when item(s) are available to ship. We are able to restock quickly and are able to have goods reordered with 1-2 days. Please note that items ordered together may not be shipped out on the same day.
Any orders that require expedited shipping must be placed before 12-noon PST and on a business day, Monday through Friday except holidays, to ensure being shipped out that day. Fees for expedited shipping vary depending on the delivery address and the services requested.
PRE ORDERS and PERSONALIZED PIECES
Several of our designers custom make each piece, therefore such pieces as from the Monogram colelcation and items from the Chan Luu collection are available for pre-order, as they are a custom piece and take approximately 4-6 weeks to ship. Please note these pieces are not available for expedited shipping. The estimated ship date will be stated on the product detail page and/or in the product name. You will receive a shipping confirmation email with the tracking information when the pre-ordered item ships. For pre-ordered items, your credit card will be charged at purchase so that your item can enter production. ALL MONOGRAMS ITEMS ARE FINAL SALE DUE TO CUSTOMIZATION.
As a Massachusetts business, Chic Streets is required to collect local a local sales tax for all orders shipped within Massachusetts. Sales tax for Massachusetts residents is 6.25%.
In the unlikely event that you are unhappy with your purchase, we are happy issue a full refund for your items. Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. EXCEPTIONS: Sale items, Personalized pieces, monogram styles, custom orders are all handmade to order and FINAL SALE ONLY. In order to return an item please notify us at firstname.lastname@example.org to receive a Return Authorization Form.
All returns must be postmarked within ten (10) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be attached with your return. Any unauthorized returns, undelivered packages, or returns postmarked after ten (10) days of your receipt of the order, will be issued a store credit.
Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Chic Streets does not accept damaged merchandise. NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted.
Please address all returns to:
PO Box 71
Swampscott, MA 01907